1. Who We Are

West Virginia Fried Chicken (“we”, “us”, “our”) operates the takeaway business at 4 Drake St, Rochdale OL16 1LU. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We collect and process the following personal data when you interact with our business:

· Contact Information: Your name, email address, and telephone number
· Order Information: Details of your orders and preferences
· Communication Data: Any correspondence when you contact us

3. How We Collect Your Data

We collect your personal data when you:

· Place an order online, by phone, or in person
· Sign up for our newsletter or promotional offers
· Contact us with queries or feedback
· Participate in surveys or promotions

4. How We Use Your Data

We use your personal data only for the following purposes:

Service Delivery:

· To process and fulfill your orders
· To communicate about your orders (confirmations, delivery updates)
· To handle complaints or queries

Marketing (with your consent):

· To inform you about new menu items and special offers
· To send you promotional materials about our products
· To notify you about seasonal promotions and discounts

Service Improvement:

· To analyse ordering patterns to improve our menu
· To enhance our customer service
· To develop new products based on customer preferences

5. Our Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

· Contractual Necessity: To fulfill orders you place with us
· Legitimate Interests: To improve our services and prevent fraud
· Consent: For marketing communications (you can withdraw consent at any time)

6. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to third parties. We will only share your data if required by law or with your explicit consent.

The only exceptions are:

· Service Providers: We may use trusted UK-based companies to help us operate our business (e.g., website hosting, email delivery), but they are prohibited from using your data for any other purpose
· Legal Requirements: If required by law enforcement or regulatory authorities

7. Data Retention

We retain your personal data only for as long as necessary:

· Order Records: 6 years (for accounting and tax purposes)
· Marketing Lists: Until you unsubscribe or request deletion
· Customer Service Correspondence: 3 years

After these periods, we will securely delete or anonymize your data.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights:

1. Right to Access: You can request copies of your personal data
2. Right to Rectification: You can request correction of inaccurate data
3. Right to Erasure: You can request deletion of your data in certain circumstances
4. Right to Restrict Processing: You can request limitation of how we use your data
5. Right to Object to Processing: You can object to our processing of your data
6. Right to Data Portability: You can request transfer of your data to another organization
7. Right to Withdraw Consent: You can withdraw marketing consent at any time

To exercise any of these rights, please contact us using the details below.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

· Secure storage systems
· Limited access to personal data
· Regular security assessments
· Encrypted communications where appropriate

10. Marketing Preferences

You can control your marketing preferences by:

· Clicking “unsubscribe” in any marketing email
· Telling our staff when placing an order
· Contacting us directly at westvirginiafriedchicken@gmail.com
or 01706 750405

11. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser.

12. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website or in-store. We will notify you of significant changes.

13. How to Contact Us

For any questions about this privacy policy or your personal data:

West Virginia Fried Chicken
4 Drake St, Rochdale OL16 1LU
Phone: 01706 750405
Email: westvirginiafriedchicken@gmail.com
Hours: Monday-Thursday & Sunday: 10am-12am, Friday-Saturday: 10am-5am

14. How to Complain

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

CONSENT STATEMENT FOR MARKETING

“By providing your contact details, you consent to West Virginia Fried Chicken using your name, email address, and/or telephone number to send you information about new products, special offers, and promotions. You can withdraw this consent at any time by contacting us or using the unsubscribe option in our communications. We will not share your details with third parties for their marketing purposes.”